If your package could not be delivered, the package will be sent back to us.

Please contact our customer service regarding your package. In this case, shipping costs will apply again, the shipping costs are borne by the customer.

We only issue return slips upon receip:

wrong goods, wrong color, wrong name or missing goods. If the goods are missing, we pay attention to the delivery date. Please check the products after receipt, if there are any shortages, please contact our customer service within 24 hours. The return slip will be sent to you by email

The fee will be refunded upon receipt of the items. The processing of returns takes about 1-2 working days.

We have a 1-year guarantee against color loss.

You can send the items together with a note on which your order number and request (gold plating) is noted. The customer pays for the shipping

You can return the products together with a note, please write your order number and your request on the note. The customer bears the shipping.

Items can be exchanged or returned within 10 days, based on the delivery date.

Important: Personalized items (name, date or letter) and earrings cannot be exchanged or returned

Absolutely! We uses a variety of technical security methods to ensure a secure payment for our customers. In addition, our privacy policy states that we do not store or credit credit card information nor share your personal information with third parties.

But if you are still worried about placing your order, please contact rachdivalentina@gmail.com and we will contact you regarding an alternative way to place your order!