316L Stainless Steel necklace

• How long it takes for my order to arrive?

The delivery time is in 5-12 working days

• When will my order arrive?

Once your order has been shipped, we will immediately send you an email with a tracking number. You can use this number to track your order and to know exactly when it will arrive.

If you have not received this email, please email us at rachdivalentina@gmail.com.

• Do you accept returns?

Yes, we accept returns. We allow customers to return items within 14 days of purchase, provided they are unused and in their original packaging.To initiate a return, we ask customers to contact us by email at rachdivalentina@gmail.com, stating the order number and address details and stating the reason for the return.After verification, we will inform the customer accordingly and initiate the return process. Please note that certain items, such as hygiene products or personalized items, may be excluded from our return policy.

• What if my order arrived faulty?

We always work hard to ensure that all goods are of the highest quality and guarantee our customers one

good brand experience. But if you have a problem with a faulty or damaged item, please email us at rachdivalentina@gmail.com so that we can review the case as soon as possible and find the best solution for you.

• How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking number.

Using this number you will be able to know where your item is and when it is going to arrive.

• Will I pay any taxes on top of my order?

No! All the taxes are included in the item price.

You will not need to pay an extra.

• Are returns free of charge?
  No, the customer must bear the costs of returns themselves. Except for orders within Germany with a goods value of over 150€, we will provide you with a return slip.

Tracking your order:

You can track your order at any time using the link in the order confirmation email.

Once your order has been processed, you will receive the tracking number that you can use to keep an eye on the status of your delivery.

International Shipping:

We ship worldwide! Thanks to our reliable shipping partners, we can deliver our products to many different countries. Whether you live in Europe, North America, Asia or any other part of the world, we will bring your order directly to your home. However, please note that shipping costs may vary depending on the delivery destination.

Contact:

Monday - Friday

8:00 a.m. to 6:00 p.m. (GMT+1)

You can reach us by email: rachdivalentina@gmail.com