Returns & Refunds
We are here to help you!
What is your return policy?
We offer return for your goods 10 days after delivery.
The product must be in original condition. The item (s) must not have been used in any way. We cannot accept returns that do not meet the above requirements.
We offers full refund (item price excluding original shipping cost).
How do I return my order?
Always contact customer service rachdivalentina@gmail.com before you send back an item, regardless of the reason.
Are returns free?
When you return your order you, we refund the full item price excluding the shipping price.
When do I receive my money back?
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
rachdiflair.com cannot be held liable for the loss of your shipment during the shipping to our warehouse.
We recommend using a registered post service to return goods, and keeping a record of the tracking details.
To where do I send my return?
When we receive your request to return an item. We will directly send you an email with the address that you need to send the items to.
How long it takes to process returns?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within 24 hours.
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